Voice Ergonomics® 

Voice ergonomics®	Voice Enhancement
Vocal Stress	Voice ergonomics®  Performance Indicators
Links of Interest	FAQ's About Voice

"The Current Ergonomic Focus" 

We are a voice-dependent economy.  Research has documented that work-related voice problems are associated with vocally demanding jobs. 

Question:	What are the MOST used muscles in a Call Center?
Answer:	The muscles of the larynx.
Question:	What %age of your workday do you talk in order to earn a   living?
Answer:	CSR's, teachers, stockbrokers and many other professionals report professional voice use/ talking, at as much as 90-100% of their workday.

   
The Voice ergonomics® program is strongly recommended 
for all professional voice users, and especially for: 

  Customer Service / Care Center Professionals 
  Educators and Public School Systems

“Telemarketers have a higher prevalence of voice problems than the control group. These problems affect productivity and are associated with modifiable risk factors." Prevalence and risk factors for voice problems among telemarketers., Jones K, et al, Archives of Otolaryngology Head and Neck Surgery, 2002 May.

”Professional voice users include not only singers and actors, but also clergy, teachers, receptionists, sales personnel, physicians, and anyone else whose ability to earn a living is impacted negatively by loss of vocal quality and endurance." Professional voice users: the evaluation of voice disorders., Sataloff TR. et al., Occupational Medicine, 2001 Oct-Dec.



We recommend the Voice ergonomics® process to: 

• Establish voice stress management of daily professional voice use.

• Minimize, prevent, and manage occupational / professional voice stress.

• Minimize and prevent occupational/professional voice injury.

• Maximize and develop professional voice health, strength, endurance and reliability.

• Get the most effective performance from your voice using the least amount of effort.

• Voice stress and fatigue can be managed and minimized.  
  
  

Why does it matter?

• To protect and increase your bottom-line.
• To strengthen and support quality business performance and customer satisfaction.  
• Reduce employee workplace stress.  
• Increase employee morale.  
• Reduce wasted internal time and money on performance problems companies are not equipped to internally manage/resolve.  
• To reduce loss of income from voice-related absenteeism, down time, WC and EEOC law suits, increased insurance premiums and attrition.

Are you losing money? 

How are you currently addressing voice performance issues in your company? 

With very, very few exceptions, all professional voice users (professionals dependent on talking to earn a living) experience symptoms of vocal fatigue and stress. Voice stress and fatigue go with the territory of repetitive business voice use. The "tired voice" impacts the way others perceive the speaker, and thus the company. Fatigue in the voice is a negative distraction that impacts the bottom-line. Customers do not like talking to an unpleasant sounding voice. They consider it poor customer service 

Voice ergonomics® establishes the process of supporting healthy professional voice use and care. This program is developed specifically for voice dependent professionals who want and need a strong, healthy, reliable professional voice. 

Like all "ergonomics programs", Voice ergonomics® addresses:

• Education of Health and Wellness. 
• Education of Preservation. 
• Training to prevent, reduce, and manage stress and fatigue. 
• Training to minimize and prevent injury.

Training is provided:

• On site, during working hours. 
• Individual and small groups.

Companies line item Voice ergonomics® under:

• Health and wellness. 
• Professional Development. 
• Training and Continuous Improvement. 

More about services.

Contact us for more information.


For problems pertaining to the voice, contact ONLY voice professionals.

ENT physicians (Ear Nose and Throat) and Licensed Speech -Language Pathologists.