Return on Investment

How much do you spend YEARLY, to solve voice ergonomic® performance issues?

• Do you ACTUALLY solve these performance issues?                                            Y / N  

• Do you regularly/yearly revisit the same issues, but never really resolve them?                                  Y / N

The following performance issue is a voice
ergonomics® problem:

Example: Using a monotone voice.  The monotone voice sounds rude, disinterested, and unfriendly with customers. It delivers poor customer service, creates customer dissatisfaction, and loses income for the company.

 Business Bottom-line Consequences:

• Internal costs to address the problem.

• Lost income (old and new) from poor performance and
  reduced productivity.

Let’s assume that you spend 5% a year addressing this and other voice related employee performance issues. Use the following as a simple guideline to review your situation.

 Consider:

1. Internal costs [employees and operating costs] (5% of all $ - salaries, benefits and operating costs)  

2. Loss of customers based on lifetime value. ($ Lost)

3. Loss of new customers. ($ Lost)

4. Attrition. ($ to replace employees)

Are you losing money? 

How are you currently addressing voice performance issues in your company? 

With very, very few exceptions, all professional voice users (professionals dependent on talking to earn a living) experience symptoms of vocal fatigue and stress. Voice stress and fatigue go with the territory of repetitive business voice use. The "tired voice" impacts the way others perceive the speaker, and thus the company. Fatigue in the voice is a negative distraction that impacts the bottom-line. Customers do not like talking to an unpleasant sounding voice. They consider it poor customer service 

Voice ergonomics® establishes the process of supporting healthy professional voice use and care. This program is developed specifically for voice dependent professionals who want and need a strong, healthy, reliable professional voice. 

Calculate Your Expenditures and ROI. Add up the costs... Time Money  1.   Cost of over staffing.  _______ _______  2.   Salary plus benefits of employees with poor  performance. _______ _______  3.   Cost of temporary staffing to address problem with employees.     _______ _______  4.   Salary plus benefits of QA.   _______ _______  5.     Salary plus benefits of Trainer.   _______ _______  6.       Salary plus benefits of Supervisor. _______ _______  7.    Salary plus benefits of Manager.   _______ _______  8.     Training Department costs.     _______ _______  9.        Time / $ spent re-training employees. _______ _______ 10.   Time / $ spent  for QA to revisit same performance issue.       _______ _______ 11.   Time / $  spent on QA and Supervisor on issue.    _______ _______ 12.   Supervisory time / $ spent mentoring employees.   _______ _______ 13.  Time / $ spent for QA, Mgt, and Sup. meetings.   _______ _______ 14.   Employee time away from job for mentoring.   _______ _______ 15.      Lost employee productivity.  _______ _______ 16.  Time spent training and re-training.    _______ _______ 17.    Replacing employees. _______ _______ 18. Time spent by Supervisor resolving CS problems with customers. _______ _______ 19. New business $ lost.  _______ _______ 20. Operating costs.   _______ _______ 21.      Costs of hiring and training new employees. _______ _______ 22.    Costs of EEOC lawsuits.  _______ _______ Total _______ _______

Can You Afford This?

After reviewing your totals, which is cost effective for
your company? 

1. I wish to continue to spend the above amounts, addressing our employee performance problems in the same way.

2. I wish to spend less money by out-sourcing this to directly address these voice ergonomics®, using a licensed
   speech-language pathologist.

 

You can protect your employees and increase profits.